FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
We are Lifecycle Performance Services (LPS), a division of FORTNA. LPS provides support to every FORTNA customer by providing customer-specific services for delivered components, transport and sorting solutions. We maintain, modify and optimise systems and provide 24/7 customer support. The organisation is growing rapidly as the market demands our systems and services. Due to this growth, we are looking for professionals who will build our winning organisation with us.
As Account Manager Service, you will support all FORTNA customers by offering customer-specific service programmes for delivered transport and sorting solutions (e.g. at e-commerce companies, parcel services and distribution centres) with a continuous focus on maximising added value. Together with the LPS team, you ensure high customer satisfaction resulting in profitable revenue streams.
Main tasks:
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Is the central point of contact for the customer and represents interests of the assigned group of customers/assets.
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Researches, collects, processes and analyses market and competition data within and outside the existing customer base and on this basis advises on the service (price) policy to be pursued.
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Makes acquisitions and maintains contacts with (potential) customers.
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Collects and analyses customer needs and performance expectations.
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Discusses with (potential) customers the LPS proposal including any offers for Spare Parts.
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Contributes to the preparation of sales forecasts and annual sales plans for LPS.
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Ensures the compilation of the commercial proposal (in cooperation with the necessary disciplines within LPS).
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Ensures transfer to the executive LPS organization regarding implementation of the contractual agreements.
What do we require?
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A completed technical or commercial HBO education.
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At least 3 years' experience in a sales role.
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Affinity with technology.
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Knowledge of the logistics industry and related market developments.
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Preferably knowledge of asset management.
We are an international organization, good oral and written skills in English is a must. Our culture is flat, the organization is growing globally, so not everything is set in stone and we assume you will be energised by that!
What do we offer?
A challenging and varied position where no two days are the same and where you can help build a fast-growing international player in intralogistics. You will work in an enthusiastic and driven LPS team in an open and no-nonsense working environment where your own initiative and development are appreciated. With the help of an onboarding program, you will spend the first period getting to know your team and the organization.
The working conditions are excellent with a competitive salary i depending on background and experience.
In addition, 33 holidays, a solid pension scheme, lease car, bicycle plan, healthy fruit @Work, hybrid working and various social events with colleagues.
Your next step?
Are you that customer-oriented Account Manager who wants to continue building together with a fast-growing international organization? Apply quickly and easily via the apply button.
For questions or more information about the vacancy call, app or email Marcel Cox on +316 86812859 or marcelcox@fortna.com.
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